Frequently Asked Questions

Why did I get more than one package?

That’s because to make sure we always have all sizes in stock on the rare occasion my main printer doesn’t have that size or color available I will use my backup printer.

If I get two shirts from 2 printers will i pay shipping if I select “Free Shipping” if I’m in the US or Canada?

If you are eligible for free shipping you get free shipping no matter where the extra shirt comes from, extra cost for second printer is covered by Get Bent Tees. If you ordered 2 or more and use a paid shipping cost, the shipping cost is the same if it is one printer or two. I will advise if you will be getting 2 parcels. Everyone loves more parcels right?

How long until I get my shirts?

Great question. We use a print on demand service, which means when you order a shirt we send the design to the printers, then we ship it.
So from the time you place your order to the time you get it can vary.
In our time doing this if you are in the US and Canada you receive your order generally within a week. If you are in the rest of the world, 2 weeks is an average.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Now of course we don’t control the delivery services or the weather, customs etc so we can’t be liable for these.
To be safe if you need the order for a gift please allow min 10 working days in the US and Canada and 20 working days for the rest of the world.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description.
The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the
product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have
different rates, so it’s best to check and compare which is most affordable and economical.

Does GetBentTees ship to all countries?

For now Get Bent Tees doesn’t ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!
Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.

Are your products eco-friendly?

All our shipping products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plasticand 10% post-consumer content.

What if my customer entered the wrong address?

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
What happens if a package isn’t delivered to my customer, but the tracking states that it did?

In this case, although unusual, we would not take responsibility. A new order would have to be placed.

What if the product is lost in the mail?

If your package is lost in transit, no worries! We will reprint it and resend it at no cost to you. However, if the tracking information for the package states that it has been delivered, Get Bent Tees would unfortunately not take responsibility.

 

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